Terms & Privacy


Last Updated: 01/02/24

Conwest Developments Ltd., including all companies and partnerships that form part of the Conwest Group of Companies (collectively, “Conwest”, “we”, “us”, “our”), is committed to protecting the privacy of the Personal Information of its employees, customers, suppliers, and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During our various projects and activities, Conwest frequently gathers and uses Personal Information (defined below). Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealing with, this information is subject to their consent as described in this Policy. Conwest’s privacy practices are designed to achieve this.

Conwest reserves the right to anonymize and aggregate the Personal Information that you provide to us and to use the resulting anonymized, aggregated data in any way that we determine is appropriate. This Privacy Policy (“Policy”) does not apply to such aggregated anonymized data from which the identity of an individual cannot be determined. This Policy also does not apply to Business Contact Information (defined below) to the extent that it is used or disclosed to contact individuals in their business or professional roles; other uses or disclosures of Business Contact Information will be subject to this Policy.

By accessing and browsing our websites or otherwise providing your Personal Information to us, you agree that we may collect, use, and disclose any information we collect about you as described in this Policy. We may update this Policy from time to time and your continued use of our websites or your continued provision of your Personal Information to us means that you have agreed to our collection, use and disclosure of your Personal Information as described in the updated Policy. Please check back often for updates.


In this Policy:

Business Contact Information” means your business position, name or title, and your business address, phone and fax numbers and e-mail address.

Personal Information” means any information about an identified individual, or an individual whose identity may be inferred or determined from the information, but does not include Business Contact Information when used to contact you in your work capacity.

How We Collect Personal Information

Information that you provide

Conwest uses only fair and lawful methods to collect Personal Information. Conwest collects Personal Information that you provide in writing (including via electronic media such as through our websites, verbally over the telephone, or in person). We collect information when a person voluntarily completes an online form, event registration, or online survey. We may also seek to collect email addresses from time to time, but you are not required to provide your email address; however if you choose to do so, you may indicate that you do not wish to receive unsolicited electronic communications from us.

If you complete a form, event registration or online survey via our websites or otherwise, you may be asked to supply one or more of the following types of information:

  • Name
  • Company Name
  • Email Address
  • Phone number

Automatic Collection of Information Through Our Websites

We use Google Analytics to track statistical information about the use of our websites, such as the number of website visitors, the pages viewed, the countries from which visitors have accessed our websites, the dates and times of website visits, the documents that visitors have downloaded, the searches performed on our websites, and the website visited prior to visiting our websites. We use this information to better serve visitors by managing our websites, diagnosing any technical problems, and improving the content of our websites.

For information on how you may opt-out of the collection of such information, please contact us at the address provided below.

On site video collection of Personal Information

We may install video cameras or other recording devices in the public access areas of our premises. We will post signs notifying individuals of the existence and purpose of these recording devices.

Other information

We may also collect other information when you use our services or websites, contact us for information, or respond to emails, newsletters, or promotional or information communications.

Using Personal Information

Our use of Personal Information is limited to the purposes described in this Policy unless we expressly tell you otherwise. We do not otherwise sell, trade, barter, exchange, or disclose for consideration any Personal Information we have obtained from you.

We collect this information for the following purposes:

  • To present our websites, and their contents to you
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it
  • To communicate with you regarding your inquiries for information, products or services
  • To provide services via our websites or otherwise
  • To share information with you about Conwest, our websites and our developments
  • To improve our websites, products or services, marketing, or customer relationships and experiences
  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you
  • For future marketing, operations and communications purposes, such as providing you with information about sales opportunities and employment opportunities
  • For any other purpose with your consent.

You may opt-out of such use of your information by sending an email request to privacyofficer@conwest.com or contacting us as set out at the address provided below.

Transfers and Disclosures of Your Personal Information

Your Personal Information may be transferred between the entities in the Conwest group of companies and will be handled by those entities as described in this Policy. As a rule, we hold all Personal Information in strict confidence and only disclose it to fulfil the purposes for which you have provided it to us and provided your consent, as described above with respect to our use of your Personal Information. Except in limited circumstances, we do not reveal this information to anyone unless you have expressly or implicitly authorized us to do so. Conwest may disclose Personal Information if required or permitted by a law, court, administrative agency, or other governmental tribunal.When this occurs, we will not disclose more information than that which is required.

Should we undergo a fundamental business change such as the sale of one or more of our businesses, Personal Information that we hold may be transferred to the other parties to the transaction and their professional advisors as permitted under applicable law.In such cases, the Personal Information will be transferred subject to confidentiality restrictions and use of the information for the purpose of evaluating and completing the transaction and the ongoing operation of the business.

We may transfer Personal Information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this policy.

We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.


By providing your Personal Information to us, you agree that we may collect, use, and disclose it in accordance with this Policy and as otherwise permitted or required by law. However, we will seek your consent to use or disclose Personal Information after it has been collected in cases where we wish to use or disclose the information for a purpose not previously identified or expressed in this Policy.

If you need to provide us with Personal Information about other individuals (such as your employees, employer, supervisor, etc.), you represent and warrant to us that you will obtain their consent where required by law prior to your disclosure to us of their Personal Information so that we may use and disclose the information for the specific purposes for which you made the disclosure.

Withdrawal of Consent

You may withdraw your consent to us collecting, using and disclosing your Personal Information at any time, subject to reasonable notice and any legal and/or contractual restrictions.If you do withdraw your consent, we may not be able to continue to provide our goods or services to you.Please contact our Privacy Officer for more information.

You may, at any time, ask us not to send you further marketing materials about our goods and services. If you do not wish to receive further invitations to events, you may unsubscribe or contact us at the address provided below and ask that we not contact you for these purposes.

Accuracy and Retention of Personal Information

We endeavour to ensure that any Personal Information provided to us and in our possession is accurate, current, and complete. If we become aware that Personal Information is inaccurate, incomplete, or out of date, we will revise the Personal Information. However, we do not actively update information of former contacts or employees and, for as long as we hold that information, we cannot assure that the information is accurate.

We keep your Personal Information only as long as it is required for the reasons it was collected. This period may extend beyond the end of your relationship with us in accordance with our document retention policy and practices and as necessary to satisfy any legal requirements. When we no longer require your Personal Information, we have procedures to securely destroy, delete, erase, or convert it into an anonymous form.

Protection of Personal Information

We endeavour to maintain appropriate physical, procedural, and technical security safeguards at our offices and information storage facilities designed to prevent any unauthorized access to, or loss, misuse, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.

We further protect Personal Information by restricting access to those employees who need access to provide products, services, or information.

We audit our procedures and security measures from time to time to ensure that they remain effective and appropriate.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our websites. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

Access to Your Personal Information

You have the right to access and review the Personal Information we hold about you. We will endeavour to respond to your request within a reasonable time. We will require that you provide valid government-issued photo identification to us in order to verify your identity before providing you with access to any Personal Information. When we will not or cannot disclose information, we will provide the individual making the request the reasons for non-disclosure.

Further information concerning Conwest’s access policy and procedures may be obtained by contacting us at the address set out below.

Despite our efforts, errors sometimes do occur. If you identify any Personal Information that is out-of-date, incorrect or incomplete, please contact us and we will make the corrections promptly. We will also use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date Personal Information from us.

Children Under the Age of 13

Our websites are not intended for children under 13 years of age. No one under age 13 may submit any Personal Information to our websites. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on any of our websites or on or through any of their features, use any of the interactive or public comment features of our websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Privacy Officer at the address below.

Privacy Concerns – Compliance and/or Contact

We will promptly respond to questions and concerns relating to our Personal Information handling practices and this Policy and do our utmost to resolve your concerns. In every instance, we will consider our obligations with respect to privileged information, as well as our separate obligations under applicable privacy legislation. We may need to ask you for Personal Information to verify your identity.

Requests for access to your Personal Information, reporting of any issues or complaints regarding Conwest’s compliance with this Policy, and questions or comments about this Policy may be addressed to Conwest’s Privacy Officer as follows:

Conwest Developments Ltd.

401 – 1930 Pandora Street, Vancouver, BC V5L 0C7

Attention:Privacy Officer

Phone: (604) 293-2472

Email: privacyofficer@conwest.com

If the Privacy Officer is unable to address the concerns, the issue can be referred to Conwest’s HR Department.

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