Homeowner Care

Homeowner Care

We’re committed to ensuring all homeowners feel secure in their investment.

At Conwest, our commitment to exceptional homeowner care sets us apart as a trusted partner in your journey. We understand that a home is more than just a place. That's why we take pride in going above and beyond to ensure that our valued homeowners experience the utmost satisfaction and peace of mind. We don't just build homes, we cultivate lasting relationships, fostering a sense of belonging and trust that endures through the years.

Our homeowner care division is equipped with a team of passionate experts, well-versed in all aspects to enhance your living experience. From construction to key handover, we purposefully manage the process and take the time to ensure all elements are properly in place and a seamless transition is provided to homeowners.

Have any questions or inquiries? Please select the link below to submit a service request. Or download the New Home Maintenance Manual.

Grace Westside

Find all the essential documentation for your home at Grace by visiting the Grace Westside Homeowner Care Portal.


Find all the essential documentation for your home at Lēah by visiting the Lēah Homeowner Care Portal.

Service Request
Contact Us

For specific information about your home, visit:

Grace Westside Homeowner Care Portal

Lēah Homeowner Care Portal

For any other questions or inquiries, feel free to contact us.

Conwest Warranty


All Conwest homes include Travelers 2-5-10 Warranty Coverage, which includes the following:

2 years: Warranty for Material and Labour

  • 12 months coverage for defects in labour and materials on detached homes and on non-common property in strata units
  • 15 months coverage for defects on the common property of strata buildings
  • 24 months coverage for defects relating to delivery and distribution systems, such as air conditioning, electrical, heating ventilation, plumbing, etc.

5 years: Warranty for Building Envelope

  • Includes water ingress

10 years: Warranty for Structural Defects of the home

Traveler’s Maintenance Manual

Homeowner Service Requests

A service request for your home can be submitted by completing the form below. After submitting your service request you'll receive a confirmation email. One of our representatives will get back to you within 3 business days.

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